“Plugged In Not Charging” Problem Solutions

Plugged in, Not Charging is a Windows Operating System issue and if you recently having this problem in your laptop then maybe it’s possible that your laptop is suffering from lack of charging and giving you some bad run-time Power Backup, and it’s all happen just because of some minor hardware or software fault, in the laptop of yours. the laptop of yours.



 photo 42190013297502742_zpsnb1nzkdt.jpgNormally when this Error appears on your screen, then it also possible that you might not be able to see any charging light on your laptop, or maybe the changing light is turned ON, but the adapter still not charging the laptop at all and just only showing you the frozen battery status like “0% available (Plugged In, Not Charging)” or some other froze percentage digit.

You can get this error on any laptop, whatever you are using Dell, HP, Lenovo, Alienware, etc.

And as I said, it’s totally a Hardware or Software related problem of your laptop and if you do suffering from this problem constantly, then I think now you really don’t have to worry about it because, in this article, I’ve written all the explained Step by Step Troubleshoot Guide,  which having almost all possible solutions what you can try to fix this issue.

Sometimes, some users fix their PC in a couple of minutes by just only trying the first solution.

 photo stock-illustration-29911568-computer-trouble_zpsenkfs8xv.jpgActually, there are four different reasons for this error to shows up on this laptop’s screen and it’s really hard to say that, which one of them is creating the problem, and the only way to find the main reason is by troubleshooting the laptop completely.



Here’s The List Of Four Main And Only Reasons, Why This Error Occurring In Your Laptop, And Those Are –

  1. Windows Problem.
  2. Power Adapter (Charger) Problem.
  3. Battery Problem.
  4. Laptop’s Internal Motherboard Problem.

Most of the times, people bought some new charger or maybe a new battery for their laptop and they found that the laptop’s starts to having this problem with the new hardware and they think that new battery or charger is dead. 

But the thing is, it’s Not!!!

So, let’s start to troubleshoot everything step by step and now you’ll just need to follow the whole repairing procedures given down below from step 1 to the last until you fix your laptop.

In case, If the problem isn’t solved by this guide, then I will definitely give you a valid reason why this error is still stuck on your PC like, which hardware is causing this problem or what thing you should need to replace to fixing this thing.

1# – Troubleshoot Windows Problem

Mostly you will be going to fix your laptop by just applying this first step of this troubleshooting Guide because 95% of this Error is commonly caused by due to the corrupted Power Adapter Drivers of your Laptop’s Windows OS. 

That’s the reason why I actually wrote this fixing Driver part extra explained as compared to the others so, you can easily understand and will perform it well on your computer, and I hope you will quickly fix your problem.

The name of that corrupted driver what I’m talking about is “Microsoft ACPI-Compliant Control Method Battery” and this is the main root cause of this error to occur when every time you connects your laptop’s power adaptor.

ACPI stands for “Advanced Configuration and Power Interface” and the actual work of this ACPI drivers is to maintain your laptop’s charging services process, but sometimes when this driver got corrupted by some viruses or corrupted registry or maybe the 3rd party software installation, then it’s 100% possible that you might be seeing this plugged in and not charging problem on the battery icon on your Windows PC.

And to fix this issue, you’ll just need to remove this driver from your computer and by doing that, you can fix your problem instantly.

The best part is, after removing that driver you really don’t have to reinstall it back because your windows will do it automatically for you.

So, Let’s See How To Remove This Corrupted Drivers From Any laptop:

First, you’ll need to shut down your laptop if it’s running and when it got turned off, then you’ll have to put the laptop’s battery out from its back panel, and after that, I want you to start your laptop’s Windows by only using the power adapter cable.

And off course yes, you can use your laptop without a battery by only using the charger cable.

Actually, It’s really safe to run your laptop without the battery and in case, if your laptop didn’t get starts normally or having some problem to start without a battery, then it’s quite possible that your laptop’s power adapter might get faulty.

To check that, just move the “Troubleshoot Hardware Problem” Step, down in this article where I wrote about ‘how to troubleshoot a power adapter completely’, or otherwise just continue.

After when your laptop’s start completely, then now you’ll need to open your Windows Device Manager by typing the “devmgmt.msc” command in the Run Commander.

Or you can also open it by Right Clicking on the Computer tab in the Start Menu and then select “Manage” to open your Windows Device Manager in front of you, as just like shown in the picture given below.

After that, you’ll need to expand the “Batteries” tab and then you’ll able to see the “Microsoft ACPI-Compliant Control Method Battery” drivers of your laptop.

As you can see in the example picture below, I’ve highlighted two different drivers, but you only need to remove the main one “Microsoft ACPI-Compliant…..” at first.

If removing that ACPI driver doesn’t help;

In that case, you’ll also have to remove the second one named “Microsoft AC Adapter” from the device manager. 

But make sure you only remove the second one when your problem isn’t solved by just removing the first recommended one.

And to remove the drivers, you’ll just need to select it first and then right click on the driver to unhide the extra options and after that, click on the “Uninstall” button and after when the “Confirm Device Uninstall” box appears, just click on “OK” to remove that driver completely out from your laptop.

After when the drivers got removed, just shut down your laptop again and now put the battery back in its place and then again start your laptops and this time it’s possible that the problem is gone.

What To Do, If This Problem Still Stays, Or Come Back Within A Week Or Month?

In case, If your problem still isn’t fixed by the above first listed solution, then it’s quite possible that the registry database of your operating system got messed up pretty well by some virus or a malware software

And the only way to fix that, by using the best in class registry cleaner tool on your computer.

I’m only suggesting you this because there are more than 1 Million Registries listed in your Windows Registry Database and its really hard to find and fix that particular one, which is mainly creating this problem.

You can find more than 50 Registry Cleaner on the internet but those who actually works are only available in the paid version. 

So, before spending your money, I want you to reset your laptops BIOS first because most of the time that little thing really helps a lot.    

Link:>> How to Reset Bios, Laptop and Desktop Both?

  • To Reset your Laptop’s BIOS, first, you’ll need to open it by pressing the F2 key or Del key or maybe whatever the key your computer shows on the first black logo screen to get into the Bios Menu.
  • After when you successfully get into the BIOS Menu, now you’ll need to find the reset option to load the default configuration and most of the times you can find that option in the “Exit” tab of your BIOS.

 photo Bios Reset load default setting_zps8xhybbky.jpg

If Resetting BIOS won’t help you either, then maybe now it’s time you should need to try the Registry Cleaner in your Windows, and if you wanted my opinion, then the “Zookaware” and “CCleaner” are the two best in class Registry Cleaner Tools which can actually make thing back to normal.

Now it’s all on you select which one, but according to me the Zookware is quite worthy;

because it’s not just a simple registry cleaner like “CCleaner”;

it can provide you more than 4 useful tools to optimize your laptop’s overall performance and not just that, this registry cleaner also comes with 60 Days Money Back Guaranty, which is actually quite good.

You Can Use These Links To Directly Go To The Download Page:

 photo zookaware-ui_zpsespsz7nx.png


#Troubleshoot Hardware Problem

Sometimes it’s possible that the problem isn’t get solved by the Operating System repairing thing and when the troubleshooting software side won’t get beneficial then it quite possible that the issue is coming from the faulty attached hardware of your laptop.

It’s either can be your adapter or maybe your battery;

So, let’s check this out to find which one is creating this problem by following this 2nd Step of fixing “Plugged In Not Charging” problem guide.

Just like I said this problem can occur due to a faulty charger or your battery, but most of the times charger is actually the one who is creating this whole problem

And that’s the reasons why I want you to start first with the hardware troubleshooting of your laptop’s charger adaptor.

Step 1 – Power Adapter Checkup: There are some couple of things which can happen with your power adaptor to create this problem on your laptop.

It can be the lack of correct or steady Power Supply Output or maybe it just not producing any Power Supply at all:

To find is this really your charger’s fault, there are actually some couple or more things what you still try to confirm that.

Here’s The List Of Things What You Can Try To Troubleshoot Your Power Adaptor:

  • First, if you are using the same power socket for your laptop’s power adaptor then maybe it possible that the power supply coming from that socket isn’t coming enough to run a power adaptor and yes, it happen when the socket got broke from inside and having some loose connection.
  • Or, if the socket is working well and you still having this problem on every power socket in your home or office, then you can also try to borrow some another same spec power adaptor from your friend or family and try to test your laptop with that.
  • In case, if you can’t able to find some other same spec charger to test your laptop, then there is also an another great way to identify does your adapter is working fine or not. And to do that, we use a tool called “Multimeter” to clarify does your adapter is providing the right amount of current voltage to your laptop or it’s just working un-properly.

Here’s The Quick Guide To Help You Out With The Multimeter Testing Thing:

  1. First, plug your Power Adapter into the main power socket and make sure everything is connected properly, and this time you don’t have to connect the charger to your laptop.
  2. Now you’ll need to find the Voltage Output Unit on the back of your Power Adaptor where everything is written on the sticker. Normally it’s like “19V 4.7A”. photo advisor-power-label_zps7di6zaqs.jpg
  3. Now take your Multimeter and put the red and black wire into their suitable socket, what you can also find the instructions in the Multimeter’s manual book.
  4. Now set your Multimeter to the “Direct Current Voltage” testing mode and make sure you set the multimeter’s knob directs to the 20v.
  5. Now you’ll need to put the red tip inside the adapter jack and the other black one to the outside edge of the adapter jack and while doing that, make sure you don’t touch both of them together. photo maxresdefault_zps12bzepzs.jpg
  6. Now check your Multimeter’s display to see the coming output voltage from your power adaptor. If the output voltage is nearly same what’s printed on the back of the adaptor then it means your charger is working great and now you should need to move to next step, and if it’s not showing the correct output voltage then it’s really the time to purchase a new one.

You Can Use This Link To See >> How To Buy A Compatible Power Adapter For Our Laptop? 

Step 2 – Battery Checkup: To identify, does your laptop’s battery is the one who’s creating this problem then the only thing what I can suggest you, is to calibrate your laptop’s battery manually.

Click To See How To Calibrate Your Laptop's Battery Manually


First, you’ll have to charge your laptop for about 3 hours without using it and that will surely make your battery fully charged without getting overheated. After that, you’ll have to ‘click’ on the ‘battery icon’ which is normally located at the right corner on your windows operating system and then Click on “More power options” to access the Power Management Setting options from your Control Panel.

Now, click on “Choose when to turn off the display”, what you can find on the left sidebar.

 photo pic1-min_zpsmzphroqu.png

By clicking on that it will take you to the page where you can mainly edit your power settings. So, now click on “Change Advance Power Settings”.

 photo pic2-min_zpsrsgdnoaf.png

After that, The “Power Options” box will appear on your screen. Now go to the “Advance Settings” and click on  “Battery”. Under that, click on “Critical Battery Action” and set it to hibernate.

Next, click on “Critical Battery Level” and set it to 5%. If you found this is your current pre-saved setting, then your laptop doesn’t need to calibrate, just move to the next step.

 photo pic3-min_zps5arasm6o.png

Now get back to Edit Plan Setting page and make sure that everything is set on “never” as you can below:

 photo pic4-min_zpswovxqdbm.png

After that Pull out the charger plug and let your laptop to discharge until it automatically hibernates.

You can still use your computer while doing this. Then, plug back the charger’s cable and charge your laptop again up to 100 % and by doing that, it will definitely calibrate your laptop’s battery, and make sure you’ll set the setting as back to its normal state just like shown in the picture given below.

 photo pic5-min_zpsir4a1neu.png

If the calibration won’t works for you, then you can try to run your laptop without using the battery by just connecting only with the power adapter.

if your laptop’s run smoothly then it means your adapter is working great and now you’ll need to replace the battery.

But before replacing your battery, you should need to reinstall your operating system first, because sometimes our windows got corrupted really bad that nothing can help.

You can follow this link to see >> How To Install Windows On A Desktop Or Laptop Computer?

I know sometimes it’s also possible that you can’t be able to install windows on your computer because maybe you getting some error during the installation or maybe you don’t know how to install.

In that case, I think under 100 dollars you can actually hire a computer technician who can visit your home or office and fix your PC in front of you.

>>Click here, to get an estimated value of onsite computer technician service.

#Last Possibility

At last, if you can’t find anything useful yet or does anything like changing adapter or battery can’t solve your problem either, then it’s definitely possible that your laptop’s internal motherboard got damaged.

Sometimes when the motherboard’s charging chip got blown up then it’s 100% possible that you having this problem and in that case, I’ll highly suggest you to get repair your laptop motherboard by some professional knowledgeable engineer.

And one more thing, don’t try to do anything by yourself.

Still Finding Solution or Need Some Help ?

If you still can’t find your solution then maybe you’ll need to contact us and we will definitely gonna help you out by our technical support.

Click To Proceed To The Technical Support Page




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53 COMMENTS

  1. Non of this helped. My laptop has an internal battery so I can’t just remove it without pulling the thing apart. I does charge once it is nearly flat but say not charging around 95% or so…

  2. Nothing worked for me, my battery is stuck at 40% with message “plugged in not charging”, my laptop only work while plugged in wall and shut down when disconnected even if the battery have enough juice to run the laptop, also it boots only while on the charger, I even tried my friends battery who have the same laptop model as me but same problem, so I am now sure it’s not the battery or even the charger … I updated my BIOS to the latest version available but nothing new. what other things should I try before having a professional to look at it? my laptop is HP pavillon g6-1114ek

  3. bro. help me. your first meyhod worked for me. but after 3,4 days , “plug in,not charging” happens again. i have HP Probook 450 g3

  4. Thank you so much. I was scared since I can’t afford a new laptop right now, but the first step worked, and I’m so relieved I’m tearing up. Thank you, thank you,thank you. This is 100% helpful.

  5. Sometimes this issue happens because of earthing problem in the power supply of your house. In that case remove the battery and charger, then press the power button for 10 secs. After that connect the battery and charger and turn on your laptop.

  6. Any other solutions? I’ve tried a new battery, replacing the motherboard, complete windows reinstall, nothing worked. If I unplug charger laptop won’t switch to battery, just switches off

  7. My daughters Toshiba Qosmios laptop battery died, I replaced it with a new one, I ran it on battery power first then plugged in the charger, left this overnight, but now the computer states, “12% available charging” but hasn’t moved from there & when I switch off the power supply the laptop goes off. Have tried everything possible, did note that the new power pack has 12 cells while the old one had 6 cells, would this mean that the charger cannot handle the extra power, even though the numbers are the same?

      • Tj,

        Thanks for the timely reply.

        This is the laptop’s number I have put down all the numbers I can find;

        Toshiba Qosmio X500,Model number; PQX33A-04N00J

        By the way here is the old battery ref; TOSHIBA PA3730U-1BAS DC 10.18V, 87Wh.

        New SANYO PA3730U-BRS, DC10.8V, 8800mAh. on the site I purchased it from it said it was compatible.

        Hope this helps, I have mentioned this to them via email & they said they would exchange the battery if faulty, but if it’s a case of cell count maybe I should get them to give me a 6 cell instead.

        What are your thoughts?

        Ben

  8. Hi Madhur Tj. I use an ASUS ROG G751JY. I am persisting the same problem but the battery is inbuilt. I want to try the first step. Could you please help. Could I remove the inbuilt battery myself? Please reply….

      • I have done all the steps except the battery removal, everything was ok but the charger showed 19.0V instead of 19.5V. Could the charger be the problem or the battery?
        I have already done system restore.

          • Hi Madhur. Thanks for your help. I had given my laptop to the service centre and now it’s repaired. But I have noticed a problem. My laptop had a Sandisk 128GB SSD drive which the service centre guys have replaced without my permission. They have replaced it with a different Sandisk SSD drive of same 128GB capacity. My original SSD had a operational power of 1.6A while this SSD has 0.58A. Does that cause reduction in performance? Please help me on this Madhur as I’m in a dilemma whether to place a complaint against the service centre or not?

          • My original SSD was Sandisk x300s 128gb Jan-2016 and the one the service centre guys have installed is Sandisk u110 128gb Feb-2015 model. Please tell me whether this change causes a drop in performance or is it ok?

          • The SSD what they people replaced in your laptop is actually too slow as compared to the one what you bought.
            I think you should need to complain about it.

  9. i charge my battery without start on(shutdown the laptop and i plug the lap and start charging ) and then the battery is full and then i try to start the laptop but it can’t start ,before i charged the battery is work safely and charge ,please help the cause and solution?

  10. Hi, Madhur Tj! I would like to ask you something here. The problem is “78% available (plugged in, not charging)”. This problem happens not really frequently, but seldom. I tried to ask the service shop to check what is the problem. They say the adapter has no problem, so I do think that my battery might become faulty. But, I do remind myself that I might spilled water before during leakage from ceiling. Now I dont know, should I change my battery or caused by hardware problem? Mine is hp laptop.

  11. Madhur, can you please ask Ninad where did he get his G751 serviced , what was the cost and what was replaced? I own same model and face same problem…

  12. Thank you so much for the detailed instructions, i didn’t think i will be able to fix this problem, i tried several times uninstalling the ACPI driver but it didn’t work then what i did is removing the battery+ uninstalling ACPI driver, then shutdown the pc, removed the charger and pressed the power button for 30 seconds, repeated this 3 times and started the pc, when i connected the battery Windows 7 shows it’s fully charged after it was telling me 10% not charging, the problem is solved.

  13. my laptop can’t charge on running state, but charge on sleep state or shuntdown state. What happened ? i really don’t know how to do that bro.
    please sugest me !

  14. Hello an thank you for your post. Even though most of the steps worked, they where only temporary solutions. I still have the problem. Maybe you can help me with this: Whenever I start up it says: “Please connect a Dell 65w AC adapter or greater for the best system performance.” Is there anyhing to work with, usig this message? Thank you in advanced.

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