Internet Explorer Has Stopped Working – Explained with Solutions

This Tutorial is for – Windows XP, Windows 7, Windows 8 and Windows 10

Internet explorer has stopped working is an appcrash error and its only occurs when your Windows (OS) or Internet Explorer might in bit of problem and whenever you’ve opened or worked on your Internet explorer a pop-up says something like sort of ‘Internet Explorer isn’t working’ with some information saying about ‘some problem caused this program to prevent performing correctly & Windows will close the program and notify you if a solution is available’

So, recently I’ve done some sort of Ph.D. on this error and just wrote every possible working trick, tips, and setting configuration listed in this article to fix this error and you’ll never gonna find other fix besides these solutions in the whole internet so don’t waste your time and just read the tutorial properly and implement the solutions stuff for yourself.

And yes, it’s working for all of your windows or internet explorer versions.

Normally this error will show you some troubleshooting options like this:

“> Check online for a solution and close/restart the problem”

“> Close/Restart the problem”

Or maybe sometimes it will only show you the “Close program” message.

And whatever you’ve chosen it will end up like nothing or maybe displaying that Internet explorer appcrash Message again on your computer’s screen.

Actually there are so many reasons why this appcrash showed up on your screen and I can’t blame on any particular thing ‘cos it can be a “.dll” file or may be some toolbar which conflict with your browser and of course there are more that those two reasons.

I’ve written all the possible tips, tricks and solution by categorizing the reasons in this article so, you can understand it easily and I’ll suggest you to try it one by one until you’ve fix your problem.

#Let’s Fix – “Internet Explorer Has Stopped Working” Error    

The thing which I loved about this error is that, this appcrash will normally showing you the file name which is creating this problem by just clicking on “View problem details” and it will expand the message and you’ll able to see every single detail about that appcrash and that file name also.

Sometimes this feature isn’t available or maybe your error only shows you options like “close the program” or “restart the program”. In that case you should skip some of paragraphs below about this file name finding topic and continue right after that, below the #Solution hashtag.

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After clicking on that option you’ll able to find the listing named “Fault Module Name:” under some of problem signatures and on the right side you’ll definitely gonna see the name of that file which is creating the problem.

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As you can see on the given picture above in my example error which was came because of that “.dll” file and after searching that file name on Google, it does let me know something related about that file like, who’s program or software is responsible for that “.dll” or maybe why it does making some trouble on my computer.

 photo finf dll which is responsible for appsrash-min_zpsai1hgt6i.jpg

After putting that file name on Google I’ve found that it’s an important windows file which is corrupted by whatever the reason is. So, I do solved this problem by just doing some windows or iexplore repairing stuffs which I’ll all listed down here in this tutorial. keep Reading!!!

Beside that it’s possible your error will shows you the different file names which is like “aswWebRepIE.dll” or some xyz.dll etc. and it’s also possible that DLL file won’t be your Computer’s windows or Internet explorer internal file. If that’s the conditions with you then you’ll need do some research about it and fix that program or software which is creating this problem.

Let’s continue below if you find your dll file is Windows based or maybe if you’ve can’t able to find or search for that file.

TIP: I suggest removing the add-on or toolbar can helps you to quickly fix this problem.


As I said it’s a multi reasoned problem and I can’t rely on one thing, so that’s why I made this tutorial more organized to let things knowing better & more understandable.

So, let’s start with the different situation what users are suffering:

  1. Internet explorer crash while watching or playing media files like picture, songs, and videos.
  2. Internet explorer crash while the opening of a browser, it’s like having an error message after while clicking on the iexplorer icon.

Both situations having their own reasons as you can see below:


Now I’ve mentioned every possible solutions to solve this problem one by one according to these both situations and if the solutions of first situation won’t works for you then you should go with the other one or if you’ve having a second situation on your side and you’ve done with the given solutions for second condition then you can also try the given solution for the first situation vice versa.

#Crash While Watching Or Playing Media Files

If you having a problem like this then maybe it’s possible some of your windows operating systems drivers or some browsers plugins might need to get update and by updating them you can easily fix this problem.

  1. Drivers Problem – Corrupted video drivers can be the main reason for this appcrash in this driver’s problem category and if you do update them, it can make things back to normal. If you’re laptops or desktops having a Nvidia or ATI graphics card in it, then there is a higher chance that updating driver for that hardware will do helps you quickly. A Given link below will help’s you to find your graphic card or motherboard video chip drivers.

>>How To Find And Download Drivers?

  1. Plugin Problem – Java, Flash Player, Shockwave player and Silverlight is the main plugin which your windows internet explorer can use the most and this appcrash can also cause because of these corrupted installed plugins. You can update them by downloading the latest version of these softwares by the given link below and maybe that will fix your problem.

Feedback By – Mike on .16 feb 2016

I keep getting an internet explorer has stopped working message when I am on page and go to the fantasy football section. And updating Shockwave player works perfectly for me !!!!!

If the problem still stays then continue with this tutorial:

>>Click To Download JAVA

>>Click To Download Flash Player

>>Click To Download Silverlight

>>Click To Download Shockwave Player

If you’ve still having the problem in this situation after trying every steps given above this paragraph, then maybe you should try to do some other step what I’m all listed below in the second situation “Crash While Opening Of Browser” and that defiantly gonna work out.

#Crash While Opening Of Browser

Sometimes this problem does stick with our Computer’s browser and appears right after when we opens or startup our internet explorer and that type of error can having the multiple reasons for the appcrash came into on your computers screen.

Fixing Internet Explorer Problem

Most of this problem came just because of some corrupted or temporary conflicting files of your windows internet explorer and here are some of settings and tricks you can try to repair your iexplorer.

Just like I said I’m gonna mention all the reasons and solution for this problem. So, now it’s on your computer to get fixed by which one of these:

Virus ScanVirus can be the main reason for this error to get it stick on your computer’s screen and it’s better to use a professional antivirus if your computer is suffering from that kind of appcrash problem. I highly recommend you to perform a full system virus scan in your computer by using your antivirus software.

If you don’t have any antivirus installed in your computer or maybe your installed antivirus is too blind to scan viruses then the first thing you’ll need to do is, buying some world class antivirus for your PC.

Now days Antivirus are cheaper than it before and if you’re looking to installed one of the best in the cheaper price range than avast is one of the best in their kind.

 photo 486440-avast-internet-security-2016-main-window-min_zps0zjkvzwf.jpg

You can use my up-to 50% discount link what I’ve found, but sorry to say the discount depending upon on your country so, not everyone can get 50%.


Fixing Add-Ons – Add-ons are browser extensions which our browser uses to improve the user experience on any particular type of web page who also contains or providing multimedia or interactive stuffs. Sometimes Add-ons do cause our internet explorer to stop responding and showing this “Internet Explorer Has Stopped Working” error on the computer’s screen.

Disabling them is the only way to fix it and it’s also easy to do:

  1. Open your window run command by pressing Windows + R key and type “inetcpl.cpl” on it and press enter to open internet properties.

 photo internet properties open by run command-min_zpsj4zybqm5.jpg

  1. Now select the program tab and click on “manage add-ons” buttons to open add-ons manager on the screen and after that, you’ll able to see the every installed add-ons on your internet explorer.
  2. After that disable every enabled Add-on one by one, by using disable button on the right bottom side of that window.

Make sure you do select a single add-ons on that window or otherwise it will won’t show you that disable button:

 photo addons disable-min_zpstvtawtx1.jpg

After disabling every add-ons of your browser, you’ll need to restart your computer and test it right after when it’s get open.

Sometimes it will fix your problem and if it does work for you then you can try to enable those add-ons one by one until you’ve find the faulty one.

Fixing Hardware Acceleration SettingIn the Advanced tab of internet properties you can see the first setting listed as “[_] use software rendering instead of GPU rendering” under the accelerated graphics.

This setting is all about for, who do the graphic work for media contained web page, does CPU handles the graphical load or the GPU.

>>If you’ll tick it, that will make your browser to transfer all graphical work on your computer’s CPU.

>>If you’ll leave it unticked, that will make your browser to transfer all graphical work on your computer’s GPU.

I’ll suggest you to change that setting opposite whatever it was ticked or un-ticked. I mean tick it if it’s unticked or vice-versa.

Make sure to save that setting by clicking Apply button on the bottom of properties window:

 photo hardware accelaration on or off-min_zpsc8fsoekw.jpg

Fixing Security SettingDue to some changes in your internet explorer’s security setting can cause this problem too and by resting them can fix your PC.

Make sure you do “Enable Protected Mode”:

Or you can “Rest all zones to default level”:

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Fixing Internet ExplorerThis is the last troubleshooting step in this “Fixing Internet Explorer Problem” category and most the time this will 95% works and if it won’t, then it’s not your’s browser fault its only just a corrupted files of your computer’s windows.

In this step we gonna reset our internet explorer and that will make it back to normal:

So, now go to the advanced tab in the internet properties window and click on reset button to make it happen.

 photo reset internet explorer-min_zpshhdg4bbu.jpg

Fixing Windows Problem

Windows got corrupted according to their use and if you’ve recently installed some toolbar or may be infected your computer by some viruses than here are some of the tricks which can help you to fix this “Internet Explorer Has Stopped Working” error.

Removing ToolbarThis will help your Browser to get fixed if a corrupted toolbar is conflicting.

Open the run command and type “appwiz.cpl” and then press enter.

 photo appwiz.cpl run command for programe and features-min_zpsgllqyorw.jpg

Now uninstall every listed toolbar what you have in your computer.

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Resetting IPResetting TCP/IP (Internet Protocol) can also resolve this issue.

Open the command prompt first

On the command prompt, type “netsh int ip reset” and then press Enter.

If it will show you the responses that end with “OK!” and a request to restart the computer at the end, that means your TCP/IP is reset successfully.

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After that type the “netsh winsock reset” command on command prompt and then press Enter.

It will Reset your computer’s Winsock Catalog setting:

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Now restart your computer to see the difference.


Updates Remove FixIf you’ve recently update your computer or may be your computer updated itself, then it can also be a good reason for the internet explorer browser’s files to conflict with the new ones.

Removing/uninstalling the update can fix this:

And I also recommend this to my one of the user who emailed me recently and said “My Previous IE worked fine before these latest updates.  How can I resolve this issue?”

I replied, just un-installed that update and Wooohha!!! Problem Solved.

So, open the Windows Update setting in your windows control panel and in the left pane, click on View update history.

Now select the recent download updates and uninstall it.

 photo uninstall updates-min_zpsgniscpck.png

Windows Registry FixRegistry is the main target when a virus or malware starts to corrupt your windows and a single Changed value in your windows registry can cause this appcrash. You can try to fix your windows registry by a registry cleaner and that will fix your problem by just doing some simple steps.

I’m suggesting SpeedZooka Registry cleaner because most of clients happy with it and it provide more features than a simple registry cleaner at low cost price and the best part is, if you’re not happy then they have a great policy by providing “60 Day Money Back Guarantee”, pretty good right!!.


 photo zookware-min_zpsckvx7lsu.png


If any of above given solutions won’t helps you either, then your computer is in really bad condition but don’t worry about it because there are still some solution and tricks left to fix your internet explorer.

So, Now there are six things left for you to try and those are:-

  1. Make A Simple Security Change – There is still a single effective setting left for you to try and maybe you’ll gonna fix your IE this time.

Feedback by Peter on 1.jan.2016 –

I think I have found a solution to Internet Explorer has stopped working.  I tried many, many suggested solutions, but the one that seems to be working is this one:

Start/Control Panel/Internet options/Advanced tab/Security/Enable Enhanced Protected Mode

>>Open your “Control Panel/Internet options/Advanced tab”.

And in advanced tab find the selection named “Security” and under the security tab just makes a selection for who says “Enable Enhanced Protected Mode” and apply for setting to make changes.

Note: You have to scroll down to the Security Section to find this.

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  1. Update Norton(If Installed) – In the previous year Norton just launched an update which does creates this problem in most of the computer and by just removing that antivirus can solve the problem. That problem is gone now but if you’ve having un-updated Norton installed in your computer then you’ll just need to update your antivirus to make sure it’s not that old update who’s creating this problem.

By Norton Developer Tweet –

There were a numbers of fix for IE9,10 and 11 released last week. I remembered people asking me about having the “‘Internet Explorer has stopped working” error on their pc’s. These were the unsuccessful part of the Norton monthly update cycle so make sure you’re up to date.

>> Open your Norton Antivirus program’s control panel and check that its virus definitions are up to date.

  1. Update Your Internet Explorer – Updating for browser can be helpful too and if you won’t try it yet, then it’s time to do it now.

>> Open the desktop, and then click the Internet Explorer icon on the taskbar.

>> Click the Tools button Tools (or click Help in the Menu bar), and then click on About Internet Explorer.

>> Select the Install new versions automatically check box, and then click Close.

You can also use your windows update option to update your IE browser too. 

Feedback by jenny on 25.dec.2015

On my latest restart, an ‘update and restart’ showed up instead of just restart, now everything is working fine that the update was installed. “

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  1. Use Another Browser – Beside internet explorer, there are plenty numbers of internet browsers are available on the internet and some are better and lighter than this IE browser like Google Chrome or Firefox.

If you don’t want to install those external 3rd party Brower or maybe those browsers won’t helps you either then the only way you’ll be left with is to make some changes in your operating system.

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  1. Make A New User In Your OS – Yeah! That looks silly but making a new user in your windows account setting can make your iexplorer will able to work in the new user account setting.

>> To create a user account, open your windows User Accounts, by clicking the Start button and click Control Panel after that and click on User Accounts

>> Now click on Manage another account (Administrator permission required If you’re prompted for an administrator password or confirmation, just type the password or provide the confirmation by clicking on “yes”).

 photo manage-accounts-min_zpshzzockvj.png

>> Click on Create a new account.

>> Now type the name what you want to give to your new user and after that select your account type (Recommended “administrator”) and then click Create Account.

If you’ve found this helpful for you, then you can transfer your previous user’s account files to the new user and starts to use your computer just like before.

  1. Restore Your Windows – You can also use your system restore option to go back to a previous system restore point when your iexplorer works great to resolve it. I’ve written about this system restore as you can see by >>Clicking Here<<
  2. Reinstall Your Windows – At last none of above fixes works for you, then 101% it’s your operating system’s problem and to fix this you’ll need to reinstall your windows operating system and that’s it. >>How to Install Windows? – Answered>>

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